Business Process / SOP Consulting

Freshly Concepts Business process consultants are the go-to professionals for identifying technical problems and developing solutions to support business objectives. They conduct researches and analyze the processes and systems that a business implements. They also make recommendations to improve these processes and practices.

Our Business process consultants help businesses and design simulations to test proposed process improvements. They get to know the business processes intricately, find more efficient ways to handle these processes, and look for inefficiencies in the system. They also develop plans to seamlessly integrate new processes with existing business processes and work with customers to understand business requirements.

They are professionals who have an ample amount of experience working in a consulting, finance/accounting, IT/operations environment. Our business process consultant possesses exceptional analytical skills, communication skills and interpersonal skills.

What our Business process Consultants does?

Freshly Concepts Business Process Consultants does the following activities to stabilize your business process towards automation:

Manage on site client relationships for operational excellence projects throughout SDLC.

Provide RFP responses and technical solution options, raise issues and manage scope creep.

Participate in and hold daily scrum meetings to perform iterative and incremental agile software development framework when managing product development.

Modify SQL queries to provide accurate reporting of progress.

Document final results for entry into UAT phase of the project.

Train senior staff on payroll procedures for newly implement payroll system.

Coordinate UAT testing and communicate business needs, processes, and testing issues.

Conduct RFP initiatives with major ERP software providers both SaaS and company host applications.

Assess supplier onboarding for indirect services like engineering, product testing and quality assurance.

Work on a project delivery team supporting all technology tools used in the SDLC process.

Implement, advise, and document lean and sigma practices for storage and data protection operations.

Provide independent evaluation and validation of a variety of ERP systems against current and evolving business needs.

Define and build return on investment analytical tool for use by governance team and compilation at an enterprise level.

Deliver comprehensive BPR diagrams and documents.

Develop flow charts using Visio and develop presentations using PowerPoint.

Develop and maintain a SharePoint website to communicate POWR project information.

Streamline pricing and rationalize product portfolio after acquisition of largest competitor.

Review portfolio of services, making recommendations for aligning and strategizing services.

Define, map and document processes and procedures improving communication between communities, resulting in increase efficiency and customer satisfaction.

Develop several business relate procedural processes, including the implementation of procedures for the repair and maintenance of electronic voting equipment.

Provide guidance on acquisition of new CRM application to provide end-to-end visibility within business.

Analyse and interpret all documents relate to ordering windows, roofing, siding and gutters.

Develop process asset architecture and documentation for operational conformance with QMS requirements.

Act as application SME for performing system design, implementation, configuration, architecture and complex environment troubleshooting.

Provide PMO support including oversight of production issues tracking, status reporting, and staffing resources.

Develop, compose, and edit program and computer system implementation processes and a variety of PMO planning and procedure documents.

Ensure SAS 70 and Sarbanes-Oxley compliances.

Create, publish, and administer classroom training on ITSM processes and tool usage.

Improve quality / efficiency of logistics, procurement, and configuration management processes.

Partner with stakeholders to discuss and resolve project findings and define metrics for monitoring process improvement success